AC dead in August, no heat in a cold snap, or a walk-in cooler dropping temperature with product inside. One number, answered by the person who owns the company.
Who actually answers when you call at 2am
Every HVAC company in Baton Rouge advertises 24/7 service. It has stopped meaning anything, because the phrase says nothing about what happens after you dial. With most of them you reach an answering service or a national dispatch centre, describe the problem to somebody who has never seen your building, and wait for a callback you cannot schedule around.
Here the number goes to Trey. He owns the company, he is the one who will either come out or tell you honestly that he cannot get there tonight, and he can usually tell you from the description whether you are looking at a capacitor, a frozen coil or a compressor before anyone gets in a truck.
That last part matters more than it sounds. Knowing roughly what has failed is the difference between waiting up and going to bed.
What counts as an emergency, and what can wait
- No Cooling
- No Heat
- Refrigeration Down
- After a Storm
Do you charge extra after hours?
Ask, and you will get a straight answer before anyone is dispatched rather than after. We would rather quote you the call-out honestly on the phone than have you find out on the invoice, and if the problem can safely wait until normal hours for less money, we will say so.
What we will not do is quote a repair price sight unseen. Anyone who gives you a firm number for a fault they have not looked at is either guessing or padding, and in this trade it is usually the second.
Questions people ask in the middle of a breakdown
Who answers the phone at 2am?
Trey does. Not an answering service taking a message, and not a national call centre reading from a script. That is the whole difference between this and the franchises, and it is the reason people keep the number.
How fast can you get here?
It depends on where you are and what is already booked, and we would rather tell you honestly on the phone than give you a number we cannot keep. What you will get immediately is a real answer about whether we can help tonight, and if we cannot, we will say so rather than leave you waiting.
Is it actually an emergency, or can it wait until morning?
Ask us. Generally: no cooling in serious heat with vulnerable people in the house, no heat in a freeze, a commercial cooler losing temperature with product in it, or anything burning, smoking or sparking. A noisy fan or a thermostat behaving oddly usually keeps until morning, and we will tell you when it does.
My AC is frozen solid. What should I do before you arrive?
Turn the cooling off and leave the fan running. That thaws the coil, which has to happen before anyone can diagnose anything, and it saves you an hour of a technician standing there waiting for ice to melt. Do not chip at it.
Do you handle commercial refrigeration emergencies too?
Yes, and that is unusual: most HVAC companies here do not, so a restaurant with a cooler down at midnight ends up calling a second contractor. Walk-in coolers, freezers, reach-ins and ice machines.
My unit went under water in a storm. Can I just switch it back on?
No. Water in the electricals and a compressor that has taken in moisture are both things that turn a repair into a replacement if you energise them first. Leave it off and call. This is the single most expensive mistake we see after a storm.
Reviews
What customers say about our Emergency Service work
Responded to my call very quickly, answered all my questions, and gave a honest, fairly priced quote. 10/10 will be using them.
Kenna C.via Google
Responded very quickly and efficiently to my call. Very professional!
Kathleen M.via Google
Wow! Customer service gets a 100/10 because they were phenomenal. They came out so quickly and made it a priority to take care of our problem at home. They gave me a very fair quote and we’re very honest with me and did not try to overcharge for anything. We will forever use them for any of our needs. The owners were as sweet as could be.
Kaley G.via Google
Excellent service! They were quick to respond, quick to come out, and quick to fix my issues. Very knowledgeable about the problem and even worked with me a bit on the price. 10/10. I highly recommend. Thank you so much to Trey!
Jeremy B.via Google
Not only did they come out immediately but he worked fast to fix the problem. The whole time he stayed in contact to make sure we were okay with everything and stayed within our budget!!! I can’t thank them enough for not only being so professional but also being so caring! It’s not often you find a honest business, that treats you like family! Thank you Southern Dreams Mechanical for being so amazing!
Angela C.via Google
Great service! Great response time !
Dontrey B.via Google
Nothing to schedule. Just call.
Tell us the address and what the system is doing. If it can wait until morning, we will tell you that too.
Call (225) 772-4703Or book a visit online